Question 1

Does TRACE move money or initiate payments?

Accepted Answer

No. TRACE is read-only: it never moves funds, initiates ACH, or scores credit. See How TRACE works, step 1, and read the Privacy page.

Question 2

Who is TRACE for?

Accepted Answer

TRACE is for individuals, households, small businesses, accountants, attorneys, bookkeepers, and claims or reimbursement work that needs evidence across institutions. See who TRACE is for.

Question 3

Which banks and credit cards does TRACE support?

Accepted Answer

Connect covered institutions through Plaid-style aggregators. If yours is not covered, import a statement instead; we do not promise an exhaustive list of institutions. See How TRACE works, step 1.

Question 4

Is TRACE a budgeting or bookkeeping app?

Accepted Answer

No. TRACE is a read-only evidence and search workbench, not a budget, ledger, or bookkeeping replacement. See what TRACE is built to do.

Question 5

How do Case Files work?

Accepted Answer

Select rows, name a Case File, then add notes, tags, or a saved search. Reopen it whenever you need to continue the evidence work. See Case Files in the workflow.

Question 6

Can I export or share a Case File?

Accepted Answer

Yes. Export a Case File as CSV or PDF, or use an expiring, read-only share link with the matching rows and totals. See how export and sharing work.

Question 7

How do I redeem a private-beta invite code?

Accepted Answer

Your unique email link opens the existing /invite/[code] redemption route. After redemption, your signed-in workspace is /overview. If you still need an invite, use the beta request path; /admin/invites is only the existing admin status view.

Question 8

Where is my history stored?

Accepted Answer

Your history is scoped to your account and includes the authorized account and transaction history you connect, plus your Case Files, saved searches, attachments, and exports. TRACE provides disconnect and deletion controls; see the Privacy page for the details without assuming a retention promise we have not made.

Question 9

What happens if I disconnect an account or delete evidence?

Accepted Answer

You can disconnect an account, delete a Case File, or follow the account-deletion path when you are done. The workflow explains disconnecting; contact us for full account deletion.

Question 10

Are the totals traceable when I search and export?

Accepted Answer

Yes. Matching rows, counts, dates, and totals are reproduced in CSV and PDF rather than silently recalculated. See search and totals, then see the export details.